Repair Services

If your unit needs repair, please contact our Service Department at (715) 835-9440 or (800) 793-6862. We will then issue a Return Material Authorization (RMA) number and provide shipping instructions. Upon our receipt of your unit, we will examine the unit and will proceed with repair or replacement, as deemed necessary.

Warranty Repairs

We will repair, or if necessary replace, all in-warranty equipment at no charge. The standard turnaround time for repairs is 10 business days after receipt of the unit. All repairs are warranted for 90 days after the date of the shipment or the remainder of the original warranty, whichever is longer.

Non-warranty repairs

If your unit is no longer under warranty, we will evaluate it and estimate the repair cost within 5 business days of the receipt of the unit. We will then contact you to advise you of the estimated repair cost. Upon your approval, we will proceed with the repair. The standard turnaround time for repairs is 5 business days after evaluation of the unit. All repairs are warranted for 90 days after the date of the shipment.